Refund policy

Return & Refund Policy

We want you to shop with confidence. This policy explains how we handle returns, refunds, and warranty claims in line with Australian Consumer Law.

✅ Change of Mind

We accept change of mind returns, but the following conditions apply:

• You must contact us within 1 day of receiving your item.

• The item must be in brand new condition, unopened, and in its original sealed packaging.

• Proof of purchase (order number or receipt) is required.

Please choose carefully before placing your order.

⚠️ Damaged or Faulty Items

If you receive an item that is damaged, faulty, or incorrect:

• Contact us within 7 days of delivery.

• Provide your order number and clear photos of the issue for assessment.

• Once the issue is verified, we will:

  • Arrange for the item to be returned to us.

  • Cover the return shipping costs.

  • Send you a replacement item at no additional charge.

🔧 Warranty Support

Most products come with a manufacturer’s warranty.

• If your product develops a fault during the warranty period, contact us for assistance.

• Proof of purchase is required for all warranty claims.

🚫 Non-Returnable Items

• Custom-built PCs or configured systems

• Opened software or digital licenses

• Items damaged due to misuse, improper installation, or modification

📩 Contact Us

For all return or warranty enquiries, please email us at:
sales@gonecomputer.com